Review withdrawal and refund eligibility and deadlines.
Refunds cannot be granted for any course(s) for which you have or will receive a grade, including grade notations, e.g. discontinued (DISC).
A refund of fees paid or a financial credit on an account can only be granted upon request to you for amounts not currently due to the University.
Once fees are due, you must have officially withdrawn from that course(s) before the Did-not-enter (DNE) withdrawal deadline to be eligible for a refund on fees paid for a course(s). If a refund is granted before fees are due, you must still ensure that you are properly withdrawn from their courses. The following does not constitute an official withdrawal from the course or program of study:
Suppose you have not yet made payment and withdraw after the DNE deadline. In that case, you will be held financially responsible for paying the resulting fees.
Tuition and all compulsory fees charged for previous academic terms are non-refundable.
No refund will be granted for any course(s) for which you have or will receive a grade, including grade notations, e.g. discontinued (DISC). Once you have registered for a course, you are responsible for the payment of all resulting fees.
You can submit a refund by wire transfer online through:
Course grade notation: DNE (Did Not Enter)
Fall (/2) courses | September 18, 2023 |
Fall/Winter (/3) courses | September 18, 2023 |
Winter (/4) courses | January 29, 2024 |
Course grade notation: DISC (Discontinued)
Fall (/2) courses | December 5, 2023 |
Fall/Winter (/3) courses | April 17, 2024 |
Winter (/4) courses | April 17, 2024 |
Canadian students can submit a refund request online through the Student Hub by doing the following:
When entering the Refund Selection screen, please follow these steps:
You have up to 30 days to deposit your money (see steps 6 to 10 in INSTRUCTIONS). If you do not deposit it within 30 days of receiving the Interac refund email, the refund will be cancelled. When the refund is cancelled you will receive an email from Interac stating the cancellation.
FREQUENTLY ASKED QUESTIONS ABOUT INTERAC E-TRANSFER™ REFUNDSIs the password required if I have Interac e-Transfer auto-deposit enabled with my Canadian bank?
If you have auto-deposit enabled with your Canadian bank, you will not need to answer a security question nor provide a password. Therefore, although you will receive a password in your Student Centre you do not have to use it as the funds will be deposited automatically at your Canadian bank account.
For more information on Interac e-Transfer™ auto-deposit, please contact your Canadian bank or visit the Interac website: https://www.interac.ca/en/how-to-use/interac-e-transfer/how-to-set-up-interac-e-transfer-autodeposit/
What happens if a wrong password/answer is entered for the security question?
You can attempt to answer the security question up to 3 times.
Be sure to use the confidential refund password exactly as obtained from your Student Centre, under Refund Status.
If after 3 attempts you cannot provide the correct answer/password to the security question, the refund will be cancelled.
How long will it take to receive my refund?
It could take up to 10 working days to receive your refund money. Here is why:
Please note that if you have auto-deposit enabled with your Canadian bank, the funds will automatically be deposited to your bank account as soon as you receive the Interac notice by email and you will not have to provide any password.
What should I do if my Interac e-Transfer™ refund is cancelled?
Can I use a cell phone number to receive the Interac e-Transfer™ refund?
No. Only the preferred email address set up in your Student Centre can be used to receive an Interac e-Transfer refund. Therefore, please make sure that the preferred email address you have set up is valid, up-to-date and active before you submit any refund request.
No, you can only make one request up to a maximum of $25,000, per day.
If the total refund exceeds $25,000, please split the total amount into separate refund requests where each does not exceed $25,000.
However, please note that you can only do one request for a maximum of $25,000 per day. Therefore, after your first request of $25,000, for the subsequent one(s), you will have to wait for the first request to be approved (which may take up to 10 business days) before submitting additional requests.[MF1] [GP2] [GP3]
Can I request multiple Interac e-Transfer™ refunds at the same time?
No, the Student Centre system will not allow you to do so. Please wait until the first request is approved (which may take up to 10 business days) before submitting a new Interac e-Transfer refund request.
I did not receive the refund notification email from Interac. What should I do?
The refund amount I received is different from what I requested. Why did this occur?
Upon submission of your refund request, it will be reviewed by a Concordia University staff member to confirm the accuracy of the requested amount. Please be aware that if any new charges appear on your account since the date of your request, this may alter the amount of the available credit balance. Should you have any questions or concerns regarding discrepancies in your account, we encourage you to contact the BIRKS team for assistance.
Who can I contact for any other questions?
You can send an email to BIRKS at students@concordia.ca or by phone to 514-848-2424 ext. 2668.
I am an international student with a Canadian bank account. Can I request an Interac e-Transfer refund?
Currently this service is only for Canadian students, however, this service is planned to become available to all Concordia students. We will update you soon.